Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@upstormed.com. If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

You can contact us with any return questions at contact@upstormed.com.

Damages and Issues

Please inspect your order when it arrives. Contact us immediately at contact@upstormed.com if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-returnable Items

Certain items cannot be returned, including custom products such as special orders or personalized items. Please contact us if you have questions or concerns about a specific item.

We cannot accept returns on sale items, overseas orders, or gift cards.

Exchanges

The fastest way to receive the item you want is to return your current item. Once the return is accepted, make a separate purchase for the replacement item.

European Union 14-day Cooling-off Period

Notwithstanding the policy above, merchandise shipped into the European Union may be canceled or returned within 14 days for any reason and without justification. The item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund was approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@upstormed.com.