Orders are usually fulfilled within 5 business days.
After fulfillment, estimated delivery is 5–8 business days within the United States and 6–18 business days for international orders. Delivery times are estimates and may be affected by holidays, weather, or carrier logistics.
Contact us at contact@upstormed.com within 7 days of receiving your order. Please contact us before sending an item back. If your return is accepted, we’ll provide a return label and instructions.
The item must be unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
Custom or personalized products, sale items, overseas orders, and gift cards are not returnable.
Return the item you have and, once the return is accepted, place a separate order for the replacement item.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us.
Email contact@upstormed.com. We generally respond within 24–48 hours. Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern; Saturday, 10:00 a.m.–5:00 p.m. Eastern; Sunday closed.
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